In order for Agrisea to do a remote service call, you will need to have an internet connection that is working.
IF you do not have TeamViewer installed, Click Here
If you have been an Agrisea PC Services contracted client (on your Windows PC) look in one of these folders on your desktop for the TeamViewer program icon:
"agrisea installed...", "utilities", or "Help & Support" (where it is depends on if you were a contract client who was converted after your contract expired.)
If Agrisea has visited you and installed software to your PC, again look in the folder names mentioned to see where TeamViewer is.
Double left click on the TeamViewer icon, you may see this:
What is circled in red is the download to the latest version.. You may be given two options, never select the beta version, left click on the regular version and it will install. After install, that download button may light up again as it really wants you to install the beta version - ignore it.
Now you are looking at the program - The two red arrows are the information you need to tell Agrisea when you request Remote Support (price is $45/hour and you will be sent an Invoice by email from square after the work is complete (you must provide a valid email address) or you can use Agrisea's Tech Store to purchase in advance.) When you are ready, Submit a Ticket
Please take your hand off the mouse as soon as you see it moving on it's own. A chat window will open so that you may tell us what you need fixed. Make sure to close the TeamViewer program & reboot the PC after Agrisea is done.
This type of remote support is secure in that Agrisea will never contact you to provide the userID & password of your computer - The password also changes every time you open TeamViewer - We wait for you to contact us.
Not Installed Directions
If you have never had Agrisea fix your PC or do not have the TeamViewer program, please download it now from: https://www.teamviewer.com/en/download/ - In the pale blue section are other versions of the software, such as for Linux, Chrome, MAC, etc - Pick the version that matches your operating system if the TeamViewer site did not correctly detect it. During the install, you will see:
Items circled should be selected and below arrow, click on Accept-Finish for the install to complete.