| If you need Agrisea to do a remote service call, you will need to have an internet connection that is working. We also consider telephone (voice), texting, emails, and any other messaging to be a way to support a remote client, and these types of services are also billed at $60 per hour. IF you do not have TeamViewer installed, Click Here If you are or have been an Agrisea PC Services on-site client (on your Windows or Linux PC) look in one of these folders on your desktop for the TeamViewer app (program) icon: "agrisea installed...", "utilities", or "Help & Support" Double left click on the TeamViewer icon, you may see this:  What is circled in red is the download to the latest version.. You may be given two options, never select the beta version, left click on the regular version and it will install. After install, that download button may light up again as it really wants you to install the beta version - ignore it.  How To Now you are looking at the classic layout program - The two red arrows are the information you need to tell Agrisea when you request Remote Support, price is $60/hour and you will be sent an Invoice by email from square after the work is complete - You must provide a valid email address when you Submit a Ticket. In your Ticket, please also include your phone number - We will call you after we get your Ticket. Please take your hand off the mouse as soon as you see it moving on it's own and stay on the phone with us so that you may tell us what the problems are. Make sure to close the TeamViewer program & reboot the PC after Agrisea is done. This type of remote support is secure in that Agrisea will never contact you to provide the userID & password of your computer - The password also changes every time you open TeamViewer - We wait for you to contact us. Not Installed Directions If you have never had Agrisea fix your PC or do not have the TeamViewer app (program), please select your version of TeamViewer (Windows - Linux - Mac): https://www.teamviewer.com/en-us/download/windows/ |
  Last updated: October 9, 2024 Agrisea web site v.XXIV Have a Question? Submit a Ticket |